Privacy Policy

N.V. AUTOBUSBEDRIJF CURAÇAO (ABC) PRIVACY POLICY

1. Introduction

ABC Busbedrijf (ABC) recognizes the importance of protecting personal data and is committed to processing personal data in a fair, lawful and transparent manner.

This Privacy Policy explains how ABC collects, uses, stores, protects and discloses personal data in connection with its services and operations.

ABC processes personal data in accordance with the applicable laws and regulations of Curaçao, amongst which the Landsverordening bescherming persoonsgegevens.

2. Scope

This Privacy Policy applies to all personal data processed by ABC through, among others:

  • Its website;
  • Contact forms;
  • Customer service;
  • Digital Pass applications and services;
  • Wi-Fi services on buses and at bus stations;
  • CCTV systems;
  • Ticketing and payment systems;
  • Future digital services and applications;
  • Employment applications and recruitment procedures;
  • Contractual relationships with customers and suppliers.

3. Categories of Personal Data

ABC may collect and process the following categories of personal data:

Identification Data

  • Name;
  • Address;
  • Date of birth;
  • Identification number where required by law.

Contact information:

  • Telephone number;
  • E-mail address;
  • Mailing addres.

Digital Pass Data

  • Digital Pass number;
  • Travel history;
  • Boarding and usage information.

Website and Digital information

  • IP address
  • Browser information;
  • Device identifiers;
  • Cookies and usage data

Wi-Fi Data

  • IP address;
  • MAC address;
  • Connection date and time;
  • Duration of use.

CCTV Data

  • Video recordings
  • Date and time of recordings
  • Location information

Payment information

  • Transaction details
  • Payment references;
  • Billing information.

Correspondence

  • Requests;
  • Complaints;
  • Customer communications.

4. Purposes of Processing

ABC processes personal data for the following purposes:

  • Providing transportation services;
  • Issuing and managing Digital Pass cards;
  • Facilitating Wi-Fi services;
  • Processing payments;
  • Improving products and services;
  • Ensuring passenger safety;
  • Preventing fraud and misuse;
  • Marketing purposes;
  • Responding to inquiries and complaints;
  • Complying with legal and regulatory obligations;
  • Protecting the rights and interests of ABC and third parties.

5. Legal basis

Personal data shall be processed fairly, lawfully and only for specified and legitimate purposes.

ABC shall not process personal data in a manner incompatible with the purposes for which the data were collected.

6. Disclosure to third parties

ABC does not sell personal data to third parties.

Personal data may be disclosed to:

  • Service providers assisting ABC;
  • Payment processors;
  • IT and telecommunications providers;
  • Governmental authorities were required by law;
  • Law enforcement authorities were legally permitted.

7. Data security

ABC implements appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure;

8. Retention period

Personal data shall not be retained longer than necessary for the purposes for which they were collected or as required by applicable laws and regulations.

9. Rights of data subjects

Individuals may request (also see art. 13):

  • Access to their personal data;
  • Correction of inaccurate data;
  • Supplementation of incomplete data;
  • Deletion of personal data were permitted by law.

10. CCTV Monitoring

ABC may use CCTV systems on buses, at bus stations and at other facilities for the purpose of:

  • Protecting passengers and employees;
  • Preventing vandalism and criminal activity;
  • Safeguarding company property;
  • Assisting competent authorities where necessary.

11. Cookies and website use

ABC may use cookies and similar technologies to improve website functionality, analyze website traffic and enhance user experience.

12. Amendments

ABC reserves the right to amend this Privacy Policy from time to time.

Any amendments shall become effective upon publication.

13. Contact information

Questions regarding this Privacy Policy or requests concerning personal data may direct to:

ABC Busbedrijf
Curaçao

E-mail: info@autobusbedrijf.com
Telephone: +599 9 724 4222

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Curaçao. and the Judge of the Court of First Instance in Curaçao is competent.